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Terms & conditions

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1.1 “The Company” is Speak Like A Pro.
1.2 “The Customer" is the company/organisation or person who attends or books our Services.
1.3 The "Services" are any course, seminar, tutorial, training or related product or service provided by the Company.

1.4  Any reference in this document to “in writing” or "written" or related expressions includes e-mail or comparable means of communication.

2.1 No contract exists between the Customer and the Company for the supply of the Services until we have received and accepted the Customer’s order and sent confirmation in writing. Once this is done, a binding legal contract between the Company and the Customer exists.
2.2 Where the Customer is a consumer the contract is subject to the Customer’s right of cancellation under the Consumer Protection (Distance Selling) Regulations 2000 as follows:-
2.2.1 The Customer has the right to cancel the contract at any time up to the end of 7 working days after the day upon which this contract is made under clause 2.1. If the Services are to be provided within 7 working days of the contract being made under clause 2.1 the Customer’s right to cancel ends at the time the performance of the Services starts. A working day is any day other than weekends and bank or other public holidays. To exercise their right of cancellation, the Customer must give written notice to the Company.
2.2.2 Once the Customer has notified the Company of a wish to cancel the contract, we will refund or recredit them within 30 days for any sum that has been paid by them or debited from their credit card for the Services.
2.3 Travel and Accommodation is the responsibility of the Customer and is not included in the price of the Services.
2.4 The Company may make any changes to the content of the Services or the location in which they are to be supplied provided they do not materially affect the nature or quality of the Services. nnnnnnnnnnnnnnnnnnnnn

2.5 The Company reserves the right to cancel any seminar up to 7 working days before its commencement providing that notice of such cancellation is given in writing to the Customer. Payment will then be refunded within 10 working days of such notice.
2.6 Where food is to be provided and a special dietary requirement has been requested the Company shall use reasonable endeavour to ensure that the venue provides it; however, the Company cannot guarantee that the food will be as requested and accepts no responsibility or liability for any errors in food labelling or preparation or any other matter to do with the food provided by the venue. Should a Customer have a specific food allergy, we would strongly recommend that they make their own arrangements with regards to food.
2.7 If the Customer is a consumer their statutory rights are not affected by these terms and conditions.

3.1 The fee quoted to the Customer in writing covers training, course materials, and any lunch or refreshments during the day as detailed on the website or agreed seperately in writing.
3.2 All prices quoted to the Customer for the provision of the Services are (unless specifically stated) exclusive of any Value Added Tax, for which the Customer shall be additionally liable at the applicable rate from time to time. In the event that payment is not received in line with conditions 3.3 - 3.5, the Company reserves the right to refuse to provide the Services.
3.3 Payment must be received by the Company within 7 days of the booking date unless the booking is made within 14 days of the course, in which case payment must be received within 3 working days of the booking date.  
3.4 Bookings from outside the UK must be paid at least 21 days before the course date by PayPal or international bank transfer. If the booking is made within 21 days of the commencement of the course, payment must be received within 3 working days of the booking date.  bbbbbbb3.5 To qualify for the 'early bird' discount of 25% payment must be made within 7 days of the date of booking.

4.1 The Customer acknowledges that all intellectual property rights (including without limit copyright) in any materials related to or used in the provision of the Services or any part thereof remain the Company’s sole property and any reconstruction, reproduction, recording or copy thereof will be an infringement of our rights. The Customer may not authorise any dissemination, publication disclosure or other use of any such materials without our written consent
4.2 The customer acknowledges that the services being booked are for personal development purposes only and will not be used in any way whatsoever for the research or development of any similar service or product in competition with the Company without our written consent.

5.1 All information provided by the Company is given in best faith and we will not be held responsible for actions taken by the Customer, or any other individual or organisation as a result of the information provided during or after provision of the Services by Us.
5.2 The Company warrants to the Customer that the Services will be provided using reasonable skill and care. However without prejudice to the other terms of this contract, we exclude to the extent allowed by law all other liability for any loss or consequential loss including for breach of contract, tort (including negligence) or any other cause of action with respect to any of our Services or occasioned to any person acting, omitting to act or refraining from acting in reliance upon any course material or course presentation or, except to the extent that any such loss does not exceed the fees paid for the course, arising from or connected with any error or omission in the course material or course presentation. Consequential loss shall include:
a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) special, indirect or consequential losses

6.1. Subject to Condition 2.2 in the case of a booking by a consumer, the Customer agrees to pay the Company the fees defined in the table below for cancellation or postponement of a booking. If a booking is initially postponed but then cancelled, the cancellation will be treated as if it occurred at the earliest postponement date.

Notice Provided

Cancellation Fees

Postponement Fees

More than 28 days



14 - 28 days

50% of original fees

25% of original fees

Less than 14 days

100% of original fees

50% of original fees

7.1 These conditions constitute the entire agreement between you and us in connection with the Customer’s booking, purchase or use of the Services. Any failure by the Company to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any provision of these conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect.
7.2 No variation may be made to these terms and conditions without the Company’s written consent.
7.3 This contract is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England

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